(Course curriculum). Happening soon

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Browse All Our Training Workshop Programs

Administrative Skills

  1. Accountability in the Workplace
  2. Administrative Office Procedures
  3. Administrative Support
  4. Archiving and Records Management
  5. Basic Bookkeeping
  6. Business Writing
  7. Collaborative Business Writing
  8. Executive and Personal Assistants
  9. Meeting Management
  10. Organizational Skills
  11. Social Media In The Workplace
  12. Supply Chain Management

Career Development

  1. Assertiveness And Self-Confidence
  2. Communication Strategies
  3. Creative Problem Solving
  4. Creativity: Thinking Outside the Box
  5. Developing Creativity
  6. Digital Citizenship
  7. Entrepreneurship
  8. Interpersonal Skills
  9. mLearning Essentials
  10. Negotiation Skills
  11. Personal Branding
  12. Project Management
  13. Telework And Telecommuting
  14. Ten Soft Skills You Need
  15. The Cloud and Business
  16. Time Management
  17. Women in Leadership

Human Resources

  1. Business Succession Planning
  2. Contract Management
  3. Crisis Management
  4. Developing a Lunch and Learn
  5. Diversity and Inclusion
  6. Employee Onboarding
  7. Employee Recruitment
  8. Employee Termination Processes
  9. Generation Gaps
  10. Health and Wellness at Work
  11. Hiring Strategies
  12. Human Resource Management
  13. Managing Workplace Harassment
  14. Measuring Results From Training
  15. Millennial Onboarding
  16. Office Health And Safety
  17. Sensitivity Training
  18. Talent Management
  19. Train-The-Trainer
  20. Unconscious Bias
  21. Universal Safety Practices
  22. Workplace Bullying
  23. Workplace Diversity
  24. Workplace Harassment
  25. Workplace Violence

Personal Development

  1. Adult Learning - Mental Skills
  2. Adult Learning - Physical Skills
  3. Anger Management
  4. Attention Management
  5. Being A Likeable Boss
  6. Critical Thinking
  7. Emotional Intelligence
  8. Emotional Intelligence at Work
  9. Goal Setting and Getting Things Done
  10. Improving Mindfulness
  11. Improving Self-Awareness
  12. Increasing Your Happiness
  13. Job Search Skills
  14. Life Coaching Essentials
  15. Managing Personal Finances
  16. Managing Workplace Anxiety
  17. Personal Productivity
  18. Public Speaking
  19. Social Intelligence
  20. Social Learning
  21. Stress Management
  22. Taking Initiative
  23. Trust Building and Resilience
  24. Work-Life Balance

Sales And Marketing

  1. Body Language Basics
  2. Call Center Training
  3. Coaching Salespeople
  4. Contact Center Training
  5. Creating a Great Webinar
  6. Employee Recognition
  7. Event Planning
  8. High Performance Teams Inside the Company
  9. High Performance Teams Remote Workforce
  10. In Person Sales
  11. Internet Marketing Fundamentals
  12. Marketing Basics
  13. Media And Public Relations
  14. Motivating Your Sales Team
  15. Multi-Level Marketing
  16. Overcoming Sales Objections
  17. Presentation Skills
  18. Proposal Writing
  19. Prospecting and Lead Generation
  20. Sales Fundamentals
  21. Servant Leadership
  22. Social Media Marketing
  23. Telephone Etiquette
  24. Top 10 Sales Secrets
  25. Trade Show Staff Training

Supervisors And Managers

  1. Budgets And Financial Reports
  2. Coaching And Mentoring
  3. Conducting Annual Employee Reviews
  4. Developing New Managers
  5. Employee Motivation
  6. Facilitation Skills
  7. Knowledge Management
  8. Leadership And Influence
  9. Lean Process And Six Sigma
  10. Manager Management
  11. Middle Manager
  12. Office Politics For Managers
  13. Performance Management
  14. Self-Leadership
  15. Supervising Others
  16. Team Building Through Chemistry
  17. Virtual Team Building And Management

Workplace Essentials

  1. Appreciative Inquiry
  2. Business Acumen
  3. Business Ethics
  4. Business Etiquette
  5. Change Management
  6. Civility In The Workplace
  7. Conflict Resolution
  8. Customer Service
  9. Customer Support
  10. Cyber Security
  11. Delivering Constructive Criticism
  12. Developing Corporate Behavior
  13. Handling a Difficult Customer
  14. Networking Outside the Company
  15. Networking Within the Company
  16. Respect in the Workplace
  17. Responsibility in the Workplace
  18. Risk Assessment and Management
  19. Safety In The Workplace
  20. Team Building For Managers
  21. Teamwork And Team Building